Shipping & Returns
STANDARD SHIPPING: Please allow up to 3-7 business days for AKUAGA to process & ship your order after your payment is cleared. After processing your order, it will take 3-5 business days to receive your order, you will receive your tracking number on or before the 3rd business day.
CONCERNS/COMMUNICATION: Email firstname.lastname@example.org if you have any questions or concerns regarding your order, we respond ASAP to all inquiries.
Once we take a package to the post office, it is no longer in our control. However if you do not receive an item, please email us and we will do our best to assist you.
Return & Exchange Policy
Any returned item must be in its original condition. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.
To return your product for refund, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable. If you are shipping an item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
RETURNS ON SALE/LIMITED EDITION ITEMS:
We do not accept any returns on any FINAL SALE items.
In the event that you are not 100% satisfied with any item you purchase, we accept returns on any item (other than FINAL SALE and LIMITED EDITION items) that is unworn and in good condition. This applies to any product shipped with defects in craftsmanship or material. Please contact us at email@example.com to approve a return. We reserve the right to deny refund to the sender without prior return approval. Only unworn items will be accepted for returns/exchange within 30 days of when the item was delivered to you.